• Fareed Malik – Visionary Leader

    Fareed Malik

    Visionary CEO | BPO & IT Innovator | Presidential Award Recipient

    About Me

    With over a decade of leadership in the BPO and IT sectors, I, Fareed Malik, am a visionary driving innovation and growth. My journey is defined by transformative solutions, strategic partnerships, and a Presidential Award for Excellence. Passionate about client success, I blend technical expertise with strategic foresight to deliver impactful results on global stages.

    Recognition

    Presidential Recognition

    In a defining moment for my career and the tech landscape of Pakistan, I had the privilege of being honored by President Dr. Arif Alvi at the President’s House under the banner of Financial Inclusion & Business Transformation. This prestigious award recognizes my leadership and contributions to the Business Process Outsourcing (BPO) and Information Technology (IT) export sectors, sectors that continue to shape Pakistan’s global digital identity.

    This recognition is not just a personal milestone—it signifies a broader commitment to innovation, service excellence, and pushing the boundaries of what’s possible. Through a dedicated approach to business transformation, I have worked to elevate the standard of outsourcing services and IT solutions, delivering unmatched value to global partners.

    While this award acknowledges my leadership, it is a reflection of the collective effort of an exceptional team—one that shares a passion for progress, excellence, and innovation. Together, we continue to make significant strides in shaping a future where Pakistan stands at the forefront of the global digital revolution.

    Fareed Malik with President

    Professional Experience

    Chief Executive Officer, Outsource Tel (Nov 2014 – Present)

    Founded Outsource Tel to revolutionize remote call center and IT services. Lead a 100+ employee organization, delivering premium BPO solutions and achieving significant cost savings while maintaining excellence.

    Managing Director, Real Estate Consultantz (Sep 2015 – Present)

    Navigate Lahore’s real estate market using advanced analytics to identify high-profit opportunities, maximizing returns through data-driven strategies.

    Co-Founder, Cs Intelligence (Jul 2014 – Nov 2014)

    Shaped the business model, forged international partnerships, and managed customer service operations for clients in the USA and Australia.

    Project Coordinator, FasttechBPO (2012 – 2014)

    Developed project plans, optimized resource utilization, and implemented methodologies to ensure timely deliverables in a dynamic BPO environment.

    Key Skills

    Strategic Leadership
    Innovative Solutions
    Client Satisfaction
    Global Engagement
    Operational Efficiency
    IT Outsourcing
    Contact Center Management
    Business Development

    Achievements

    • Presidential Award for Excellence: Honored by Dr. Arif Alvi for contributions to Pakistan’s BPO and IT export sector.
    • Global Industry Representation: Showcased leadership at Call & Contact Center Expo London.
    • Industry Growth: Secured sponsorship for RMDA Conference 2024.
    • National Profile: Enhanced Pakistan’s global BPO and IT export image.

    Contact

    5D, Sector D, PIA Road, Lahore, Pakistan

    Tel: +92 (0)322 809 1885

    Email: fareed@outsourcetel.com

    LinkedIn: www.linkedin.com/in/fareed-malik

    © 2025 Fareed Malik. Crafted with Passion.